Unified Communications (UCaaS)
Calls, chat, meetings and files in one place your team already opens.
- From $28 per user / mo
- Design in 5–10 business days
- Carrier-neutral sourcing
Most teams do not need another app — they need the phone system to live inside the one they already have open. UCaaS puts dialling, chat, meetings and presence in a single client, on any device.
We design the migration around your call flows, integrate the platform with your CRM and identity provider, and train staff in short sessions that respect their calendar. Adoption is the point, not licence sales.
What is included
Everything the service covers.
Microsoft Teams calling
Direct Routing and Operator Connect with your existing numbers and dial plans.
Video meetings
Room systems, webinars and one-touch join for huddle spaces and conference rooms.
Team chat & presence
Persistent channels, file sharing and status that reflects whether someone is on a call.
SMS & MMS
Two-way business texting from the same number customers already call.
CRM integration
Click-to-dial, screen pop and automatic call logging in Salesforce, HubSpot or Dynamics.
SSO & provisioning
Entra ID or Google Workspace single sign-on with automated joiners, movers and leavers.
Outcomes
What changes for your business.
- Fewer apps, fewer passwords and fewer "can you hear me now" resets
- Remote and office staff on an identical experience
- Call history and recordings attached to the customer record automatically
- Licence spend that matches actual usage, reviewed every year
Service snapshot
Delivery
How we implement it.
Audit
Existing circuits, hardware and call flows reviewed, with a written gap list.
Design
Options priced side by side, including install timelines and contract terms.
Implement
Carrier orders, porting, configuration and after-hours cutover managed for you.
Support
Documentation, staff training and monitoring — with quarterly reviews after that.
Fit
Where this service earns its keep.
FAQ
Unified Communications questions, answered.
We already use Teams. Do we need new phones?
No. Teams calling works on headsets, laptops and mobiles first. Physical handsets are optional and can be added for reception, warehouses or shared desks.
Can you migrate our old system without downtime?
We run the old and new systems in parallel during cutover, port numbers in batches and keep a rollback path until the first full week is clean.
How is this different from VoIP?
VoIP is the voice layer. UCaaS bundles voice with chat, meetings, files and integrations — usually at a similar per-user price once you consolidate tools.
Do you support hybrid staff?
Yes, and hybrid is the default assumption. Every design includes mobile access, softphones and a documented work-from-home checklist.
Next step
Get unified communications priced for your site.
Send the address and your current invoice. We will come back with options, install dates and a monthly number.