Managed Network & 24/7 Support
Someone awake, watching the network.
- From $65 per device / mo
- Design in 5–10 business days
- Carrier-neutral sourcing
Most outages announce themselves in monitoring before anyone complains — if someone is watching. Our NOC polls every circuit and device, and escalates to a human who can see your topology.
Support is staffed in US time zones with after-hours coverage for critical systems. You get named contacts, documented procedures and a monthly review that tells you what broke, what changed and what to plan for.
What is included
Everything the service covers.
24/7 monitoring
Circuits, switches, firewalls, servers and UPS health polled every minute.
Firewall & security
Rule reviews, firmware patching, MFA and endpoint protection guidance.
Patch management
Scheduled OS and firmware updates with rollback plans.
Help desk
Phone, email and portal support with response targets in writing.
On-site dispatch
Technician visits for hands-on work that cannot be done remotely.
Monthly reporting
Uptime, tickets, asset health and a forward-looking risk summary.
Outcomes
What changes for your business.
- Issues found and fixed before staff notice
- A documented environment instead of tribal knowledge
- Predictable support cost instead of hourly surprise invoices
- Security patching that actually happens on schedule
Service snapshot
Delivery
How we implement it.
Audit
Existing circuits, hardware and call flows reviewed, with a written gap list.
Design
Options priced side by side, including install timelines and contract terms.
Implement
Carrier orders, porting, configuration and after-hours cutover managed for you.
Support
Documentation, staff training and monitoring — with quarterly reviews after that.
Fit
Where this service earns its keep.
FAQ
Managed Network questions, answered.
Do you replace our IT person?
Usually we complement them. Internal staff keep application and user ownership; we take network, infrastructure and after-hours coverage.
What is your response time?
Critical outages are acknowledged in 15 minutes, 24/7. Standard requests are handled within four business hours.
Can you support our existing hardware?
Yes, subject to a quick health check. We document end-of-life equipment and propose replacement on a planned schedule rather than an emergency one.
Is monitoring really 24/7?
Yes — alerts route to an on-call engineer, not a voicemail box. Escalation paths are documented in your onboarding pack.
Next step
Get managed network priced for your site.
Send the address and your current invoice. We will come back with options, install dates and a monthly number.